Return Policies
Each bag is a unique and exclusive signature artwork (1/1). As no two pieces are alike and we do not engage in mass production, we are unable to offer exchanges for identical or alternative items.
However, should the piece not meet your expectations, we guarantee your right to return it for a refund, in accordance with applicable distance selling regulations.
1. Right of Withdrawal (Returns)
Customers have the right to return the piece within 14 consecutive days from the day the physical order is received, without the need to provide any justification.
2. Conditions for Return Acceptance
For a return to be accepted by Garcez Studio, the item must strictly meet the following requirements:
- Be in perfect condition, with no signs of use, scratches, stains, creases, or wear.
- Be returned in its original packaging, securely wrapped, along with all tags and any certificates of authenticity or complementary gifts.
- As this is a hand-painted piece, any alteration, attempted cleaning, or mark of use will invalidate the return, as the artwork cannot be resold.
3. How to Proceed
1. Send an email to garcez.ink@gmail.com within a maximum of 14 days after reception, stating your order number and your intention to return the piece.
2. Wait for our confirmation email with further instructions.
3. Ship the securely packaged item to our studio address in Porto.
We highly recommend using tracked and registered shipping, as we cannot be held responsible for any loss or damage during the return transit.
4. Shipping Costs
Standard Returns (Right of Withdrawal): All shipping costs associated with returning the item to our studio are the sole responsibility of the customer.
Defective Items: If the reason for the return is a manufacturing defect present prior to shipping, the return transport costs will be fully covered by us.
5. Refunds
Once we receive the piece and our team verifies its perfect condition, the refund will be processed within a maximum of 14 days. The amount will be refunded using the original payment method, including the price paid for the item and the original standard shipping costs.
Shipping Policies
1. Order Processing
As each artwork is unique, requiring rigorous and careful packaging to ensure the painting and structure arrive intact, all approved orders are processed and shipped from our studio in Porto within 5 business days following payment confirmation.
Orders placed on weekends or national holidays will be processed on the next business day.
2. Delivery Times and Costs
Shipping costs are calculated automatically at checkout based on the final destination of the order. The estimated transit times (after dispatch) are:
- Mainland Portugal: 4 business days.
- Islands (Azores and Madeira): 8 business days.
- European Union: 10 business days.
- Rest of the World: 20 business days.
Note: These timeframes are estimates provided by the carriers. Garcez Studio is not responsible for delays caused by strikes, high-volume festive seasons (e.g., Christmas, Black Friday), or external logistical constraints.
3. Order Tracking
For your complete security, all shipments are sent via registered mail. Once your order is dispatched, you will receive an email with the tracking number and the carrier's link so you can follow your bag's journey to its destination.
4. Incorrect Address and Unclaimed Orders
It is the customer's sole responsibility to ensure that the shipping address provided at the time of purchase is correct and complete.
If the order is returned to the studio due to an incorrect or incomplete address, or because it was not claimed at the pickup point within the timeframe stipulated by the carrier, reshipping the piece will incur a new shipping cost to be covered by the customer.
In this scenario, if the customer chooses to cancel the purchase (instead of reshipping), the original shipping costs will not be refunded.
5. Customs Duties and International Taxes
For shipments outside the European Union, the order may be subject to customs duties, import taxes, or other fees charged by the destination country.
These costs are applied once the order reaches the destination country and are the sole responsibility of the customer. The studio has no control over these charges and cannot predict their amount. In case of doubt, we advise contacting your local customs office before making a purchase.